Shipping Policy page

At Serah Kassim, we understand the thrill of receiving something special. We want to make sure that your experience is as smooth and enjoyable as possible from start to finish. As a small, growing brand, every order is prepared with great care—reflecting the passion we put into every design. While we don’t yet offer free shipping, we work hard to keep our rates affordable, making sure the unique beauty of Serah Kassim can reach you without adding any extra burden. Your support means everything to us, and we’re committed to putting our heart into every stitch, every piece, and every delivery.

Thank you for being part of this journey.

Shipping Times:
Orders are typically processed within 7 - 10 business days, and delivery times vary depending on your location. Once your order is shipped, you will receive a tracking number to follow your package’s journey.

Shipping Rates:

Shipping rates are determined at checkout based on your location and the size of your order. We strive to offer the most affordable shipping options while ensuring your items are delivered to you as quickly as possible.

Return Policy

At Serah Kassim, we take immense pride in creating custom Batik pieces that are made just for you. Each item is crafted with care, love, and attention to detail, reflecting our commitment to providing you with a unique and meaningful addition to your wardrobe. Because each Batik design is custom-made to order, we are unable to accept returns or exchanges at this time.

We recommend reviewing the sizing chart and care instructions before placing your order to ensure a perfect fit. However, if you have any concerns or questions regarding your purchase, we are here to help. Please feel free to reach out to us via email at hello@serahkassim.com, and we will do our best to assist you.

In the event that an exception is made for a return, please note that return shipping costs will be the responsibility of the customer unless the item is defective or damaged upon arrival.

Thank you for supporting Serah Kassim. Every piece you wear reflects the care, passion, and craftsmanship that goes into every design we create.